Do I have to fulfill with Portless to use Returns?

Yes. Returns runs inside the same platform as your fulfillment and isn't offered on its own.

Turn every return into recovered revenue

Q: Which returns tool do my customers use?

ReturnZap, which we set up and connect to your account. Your customers get a label and instructions, and you see every return in your Portless dashboard.

Q: How quickly can returns go live?

One to two days. We set up ReturnZap and connect it to your store.

From receiving and grading to restocking and liquidation — Portless handles the physical side of returns at our warehouse.

End-to-end returns

Live in about 7 days

No volume minimum

Request a Demo

Returns Dashboard

Returns handled locally in 19 countries

Each return goes to a facility in the customer's own region.

The Challenge

Why overseas returns cost you

The trip back costs more than the sale

Shipping a return across an ocean often costs more than the item sold for.

Refunds go out blind

Nobody checks what came back, so you refund on the customer's word.

One bad return, one lost customer

A slow, confusing return is the last thing customers remember about your brand.

Returns and orders never meet

Returns live in one tool and orders in another, so you never see the full picture.

White cloud with an irregular shape against a black background.

HOW IT WORKS

Simple for you. Seamless for your customer.

We set up returns platform

We connect it to your store and your Portless account.

Your customer starts a return

They request it in ReturnZap and get a label and instructions.

It goes to a facility near them

The parcel stays in your customer's region.

We inspect and log it

Our team checks each unit and records its condition. Photos are available on request.

We donate or dispose of it

Your customers get a smooth return, and you keep their trust.

WHAT YOU GET

Everything you need for returns, in one place

A return portal for your customers

Receiving, inspection and grading of every item

Free disposal and liquidation

One month of free storage on every return

No volume minimum

Live in about 7 days

FAQ

Returns questions

What happens to a returned item at Portless?

It goes to a returns facility near your customer, where it’s received, inspected and logged. From there, it’s donated or responsibly disposed of.

Do returns ship back to China?

No. Returns go to a facility in your customer's region, so they never make the trip back to Asia.

Which countries do you handle returns in?

19 countries, including the US, Canada, Mexico, the UK, Ireland, Australia, New Zealand, India, the UAE and much of Western Europe.

Which returns tool do my customers use?

We recommend ReturnZap, and we’ll set it up and connect it to your account. Your customers get a label and instructions, and you see every return in your Portless dashboard.

How do I know what condition an item arrived in?

Every unit is inspected and logged, so damaged or incomplete returns are recorded. Photos are available on request.

Is there a volume minimum?

No. Returns works at any order volume.

How quickly can returns go live?

In as little as 1-2 days. We set up the returns tool and connect it to your store, so you can start accepting returns right away.

Turn every return into recovered revenue

Returns handled locally in 19 countries

Why overseas returns cost you

The trip back costs more than the sale

Refunds go out blind

One bad return, one lost customer

Returns and orders never meet

Simple for you. Seamless for your customer.

We set up returns platform

Your customer starts a return

It goes to a facility near them

We inspect and log it

We donate or dispose of it

Everything you need for returns, in one place

A return portal for your customers

Receiving, inspection and grading of every item

Free disposal and liquidation

One month of free storage on every return

No volume minimum

Live in about 7 days

Returns questions

What happens to a returned item at Portless?

Do returns ship back to China?

Which countries do you handle returns in?

Which returns tool do my customers use?

How do I know what condition an item arrived in?

Is there a volume minimum?

How quickly can returns go live?

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